Refund policy

90-Day Money-Back Guarantee

We want you to sleep better on every trip. If you are not happy with your NapHug for any reason, you can request a full refund within 90 days of receiving your order, no questions asked.

How to request a return

Email us at brandscorehub@gmail.com with your order number and the reason for your request. We will reply within 1-2 business days with return instructions.

Conditions

Requests must be made within 90 days of the delivery date. Please include all original parts so we can process the return. Items must be sent to the return address we provide; products sent back without first requesting a return will not be accepted.

Damaged, defective or wrong items

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right at no cost to you.

Refunds

Once we receive and inspect your return, we will notify you of the result. If approved, we will refund 100% of the product price to your original payment method within 10 business days. Your bank or card issuer may take some additional time to post the refund.

Questions

If you have any questions about returns or refunds, contact us at brandscorehub@gmail.com.